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Support

We're here to help with any platform questions. Check out our FAQs and learn more.

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General Inquiries

For general inquiries, please reach out to us using the form below.

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4 Locations Worldwide

We have offices in New York, Paris, Kyiv, and Singapore.

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New York, USA

1 Liberty Plaza, 165 Broadway, New York, NY 10006

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Paris, France

10 Rue de la Paix, 75002 Paris

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Kyiv, Ukraine

1A Sportyvna Square, 01023 Kyiv

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Singapore, Singapore

One Raffles Place, Singapore 048616

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Online Inquiry Form

Fill out the form below and our team will get back to you within 24 hours.

Need immediate assistance? Call us at +1 (800) 123-4567 or email [email protected]

Frequently Asked Questions

Find answers to the most common questions about our products and services.

How can I track my order?

Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number on our website's order tracking page or directly on the courier's website to monitor your delivery status.

What is your return policy?

We offer a 30-day return policy for most products. Items must be in their original condition with all packaging intact. Custom or personalized orders may not be eligible for return unless there's a manufacturing defect.

Do you ship internationally?

Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location. During checkout, you'll see the shipping options available for your country along with estimated delivery timeframes.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and bank transfers. For certain regions, we also offer local payment options like Alipay, WeChat Pay, and various digital wallets.

Are your products covered by warranty?

Most of our products come with a standard 1-year manufacturer's warranty against defects. Premium products may include extended warranty options. Warranty details are specified on each product page and in the documentation included with your purchase.

How can I contact customer support?

Our customer support team is available Monday through Friday, 9 AM to 6 PM (GMT+8). You can reach us via email at [email protected], through the live chat on our website, or by phone at +1-234-567-8900.